Support

Product support

Parts, diagnostics and technical help from people who know the machines — plus four service locations across Australia.

Mon–Fri 9:00 am – 5:00 pm3–7 day parts lead time in Australia
Service network

Where we can help in person

LocationRoleCapability
Sydney, NSWMain service centreFull diagnostics, repairs and parts
Melbourne, VICAuthorised partnerSales and basic service
Perth, WAAuthorised partnerSales and basic service
Brisbane, QLDAuthorised partnerSales and basic service
Warranty

Warranty and spare parts

Standard warranty

All Vesper AgriTech products carry a standard 12-month warranty covering manufacturing defects, starting from the date of purchase.

Extended warranty

Extended warranty options are available for purchase. Contact us for plans and pricing.

Warranty claim process

Contact support with your purchase details and a description of the issue. We will guide you through troubleshooting, and arrange a repair or replacement unit if needed.

Spare parts & accessories

Spare parts are available for all our products, typically with a 3–7 business day lead time within Australia.

Need a person?

Talk to the support desk

Send through the model and a description of the issue, and we will take it from there.